Product Recalls
We're serious about your safety.Please check to see if a product you've bought
has been recalled for safety reasons
and find out what you need to do next.
Please check to see if a product you've bought
has been recalled for safety reasons
and find out what you need to do next.
Tower - Pressure Cookers
Hotpoint or Indesit washing machine
Cuggl Safety Gates
Argos Memory Foam Mattress Topper
Cuggl Mushroom High Chair
Zinc Smart RX Hoverboard Product Recall
Whirlpool tumble dryer
Bush LSBBDFO Double Oven
Bush vented tumble dryer
Downland bedding company
Home Cafetiére
Argos Goose Feather & Down Pillow
Animagic: My First Puppy
Little Tikes Activity Garden Play Centre
Lynx The Golden Year With Exclusive Floating/Shower Speaker
Washable 4.0 Tog Duvet - Cotbed
Cue Tip Cement
Tower - Pressure Cookers
IMPORTANT SAFETY WARNING
Notice updated 15th January 2020
We have been asked by our supplier, Tower, to notify you about a potential safety issue with the below Pressure Cookers, sold by Argos between July 2014 and August 2019. These products have the required certification from the manufacturer to demonstrate conformity with requirements. However, test results have indicated that use of the items may result in burns from the steam, and/or, unexpected release of liquid from the unit and/ or excessive heat in the handle. Safety is Tower's first priority and they are therefore conducting a recall of all models which may be affected.
What do you need to do?
If you have one of these Pressure Cookers, STOP USING IT IMMEDIATELY. To help identify if your pressure cooker is an affected model, you can locate the model number stamped on the base of the item. If there is no legible model number on the base of the item, please contact Tower's customer support line (details below) for assistance.
- Tower 4.5L 22cm Pressure Cooker (Argos Cat number 238/9468) Model No. T90100
- T90101 Tower 6L 22cm Pressure Cooker (Argos Cat number 249/9926) Model No. T90101
- Tower 7.5L 22cm Pressure Cooker (Argos Cat number 239/1487) Model No. T90102
- Tower 6L 22cm One Touch Pressure Cooker (Argos Cat numbers 239/2929 & 351/3305) Model No. T90103
- Tower 4L One Touch Pressure Cooker (Argos Cat number 683/6773) Model No. T90114
- Tower 6L One Touch Pressure Cooker (Argos Cat number 683/7507) Model No. T90115
- Tower 4L One Touch Pressure Cooker (Argos Cat number 607/6715) Model No. T90117
What happens next?
To arrange for a free replacement, please click on the link below.http://registermywarranty.co.uk/recall/apply
Tower Customer Support can also be contacted on Freephone: 0333 220 6091 (UK); 1800936069 (ROI) or visit the Tower website:
Tower will provide you with a returns label for free shipping at your local Post Office. Following the return of an affected model, an alternative model of a similar or higher specification will be delivered free of charge.
The safety of our customers is our highest priority. We apologise for any inconvenience caused by this issue.
Hotpoint or Indesit washing machine
Notice updated 20th December 2019
We have been asked by Whirlpool to notify you about a potential safety issue with a number of Hotpoint and Indesit washing machines manufactured between October 2014 and February 2018. The safety issue concerns the door lock system. When the heating element in the washing machine is activated, in very rare cases a component in the door lock system can overheat, which, depending on product features, can pose a risk of fire.
What do you need to do?
If you have purchased a Hotpoint or Indesit washing machine since 2014 please call Whirlpool on 0800 316 1442 (Republic of Ireland 0818 903 281) or visit https://washingmachinerecall.whirlpool.co.uk (or for Republic of Ireland - https://washingmachinerecall.whirlpool.ie) to check if your appliance is affected.
- Whirlpool have advised that to avoid all risk associated with the use of affected models, you should unplug your washing machines and not use it.
- They have also said that if, nevertheless, you do choose to use your appliance, you should only use cold water cycles of 20oC or lower as this significantly reduces the risk
- Whirlpool will be offering affected customers the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of your existing appliance.
- Due to the volume of appliances impacted by the recall, Whirlpool will be able to begin replacing appliances and deploying engineers for in-home repairs from early January.
Any questions?
The safety of our customers is our highest priority, please follow the above advice outlined by Whirlpool. We apologise for any inconvenience caused by this issue.
Cuggl Safety Gates
Notice updated 15th November 2019
We want to bring to your attention a potential safety issue with a number of Cuggl Safety Gates (descriptions and images below). Extensive testing has identified that some gates may fail to consistently meet all the required safety standards, resulting in the brackets or wooden slats breaking under high impact e.g. regular banging or kicking of the gate, failure of the auto-close feature and / or the gaps between metal bars being wider than the required standard, which may result in a child getting trapped.
What do you need to do?
If you purchased one of the safety gates below under the brand Cuggl, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund (by cash or debit card). You will not need a receipt. The Cuggl brand label can be seen on the gate, usually on the top panel (see image below).
| Catalogue number | Description | Refund price UK£ | Refund price ROI€ |
|---|---|---|---|
| 7076879 | CUGGL AUTOCLOSE METAL GATE | £26.99 | €34.99 |
| 7025112 | CUGGL METAL & WOOD GATE | £32.99 | €42.99 |
| 7065426 | CUGGL WOODEN EXTENDING GATE | £26.99 | €32.99 |
| 7063868 | CUGGL 7CM PRESSURE FIT EXTENSION KIT | £10.99 | €14.99 |
| 7036613 | CUGGL PRESSURE FIT SAFETY GATE | £17.99 | €22.99 |
| 7060225 | CUGGL EXTRA WIDE HALLWAY GATE | £26.99 | €34.99 |
| 6879613 | CUGGL EXTRA WIDE ADJUSTABLE GATE | £42.99 | €54.99 |
Any questions?
The safety of our customers is our highest priority, please be assured that no other safety gate is affected by this issue. We apologise for any inconvenience caused. If you have any questions or concerns, please contact us on our dedicated helpline on:
Freephone UK: 0800 0113462
Freephone ROI: 1800 946744
Argos Memory Foam Mattress Topper
Notice updated 8th November 2019
We want to bring to your attention a potential safety issue with the Argos Memory Foam Mattress Topper. We have found via routine testing that a small number of mattress toppers do not conform to UK fire safety standards.
What do you need to do?
If you purchased an Argos Memory Foam Mattress Topper, check the care label (example below) for the batch code. If the batch code on the care label matches one of the batch numbers below, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund or replacement. You will not need a receipt. The item descriptions/ Argos Catalogue Numbers and refund prices are detailed below.
| Description | Catalogue Number | Batch Codes | Refund Price UK£ | Refund Price ROI€ |
|---|---|---|---|---|
| 5CM Memory Foam Topper - Single | 6867876 | 011018, 080719 | £35 | €32.99 |
| 5CM Memory Foam Topper - Double | 6994316 | 011018, 080719 | £45 | €41.99 |
| 5CM Memory Foam Topper - King | 7037423 | 011018, 080719 | £55 | €50.99 |
| Argos Home 3CM PROFLE TOPPER W/PILLOWS Single | 8359997 | 011018, 240218, 100218, | £35 | €32.99 |
| Argos Home 3CM PROFLE TOPPER W/PILLOWS Double | 8350910 | 011018, 240218, 100218, | £45 | €41.99 |
| Argos Home 3CM PROFLE TOPPER W/PILLOWS King | 8288099 | 011018, 240218, 100218, | £55 | €50.99 |
| Argos Home 3CM MEMORY FOAM MATTRESS TOPPER Single | 1271278 | 011018 | £68 | €62.99 |
| Argos Home 3CM MEMORY FOAM MATTRESS TOPPER Double | 1271285 | 011018 | £80 | €73.99 |
| Argos Home 3CM MEMORY FOAM MATTRESS TOPPER King | 1271292 | 011018 | £85 | €78.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER Single | 6019772 | 011018 | £125 | €115.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER Double | 6223441 | 011018 | £150 | €138.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER King | 6221443 | 011018 | £160 | €147.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER Super King | 6099534 | 011018 | £170 | €157.99 |
Any questions?
The safety of our customers is our highest priority, please be assured that no other mattress topper is affected by this issue. We apologise for any inconvenience caused. If you have any questions or concerns, please contact us on our helpline on:
Freephone UK: 0800 0113462
Freephone ROI: 1800 946744
Cuggl Mushroom High Chair
Notice updated 7th September 2019
We want to bring your attention to a potential safety issue with the Cuggl Mushroom High Chair, catalogue number 7094143. Testing has shown that if a child leans sideways in the high chair there is a risk that the chair could topple over, injuring the child and damaging the high chair.
What do you need to do?
If you have a Cuggl Mushroom High Chair, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund of €37.99. You will not need a receipt.
Any questions?
The safety of our customers is our highest priority, please be assured that no other highchair is affected by this issue. We apologise for any inconvenience caused by this issue. If you have any questions or concerns, please contact us on our helpline on:
Freephone UK: 0800 0113462
Freephone ROI: 1800 946744
Zinc Smart RX Hoverboard Product Recall
| Product ID | Description | Argos Catalogue Number |
| ZC05795 | Zinc Smart RX hoverboard | 8358589 |
We have been made aware of a voluntary recall from Hy-pro International Ltd on their Zinc Smart RX hoverboard. They have become aware of a small number of incidents where the product has caught fire while charging.
What is the risk?
If the Zinc Smart RX hoverboard is used in wet conditions, it can lead to the battery pack becoming compromised. This can lead to the performance of the product being affected and the battery potentially catching fire whilst on charge.
What do you need to do?
If you purchased a Zinc Smart RX hoverboard from Argos please STOP USING IT IMMEDIATELY, DO NOT CHARGE IT and return your hoverboard to an Argos store for a full refund of €379.99. You do not need a receipt.
Any questions?
The safety of our customers is our top priority and we're sorry for any inconvenience this may cause. We can also reassure you that no other hoverboard is affected by this recall. If you have any questions, please contact our helpline on:
Freephone UK: 0800 151 0905
Freephone ROI: 1800 804 320
Whirlpool tumble dryer
Notice updated 18th July 2019
Since 2015, Whirlpool have been carrying out an in-home modification on all tumble dryers sold in the UK under the following brands Hotpoint, Indesit, Creda, Swan or Proline between April 2004 and September 2015, called the Whirlpool Outreach Programme.
If the dryer is left unmodified, in some rare cases, excess fluff can come into contact with the heating element and present a fire risk.
Whirlpool are now carrying out a Product Recall on any tumble dryers that remain unmodified.
Here's what you need to do
If you think you have a tumble dryer that could be impacted by the product recall:
- Do not use the appliance
- Switch it off and unplug if safe to do so
Follow Whirlpool's instructions by following this link:
Click here for more information.
or call:
UK: 0800 151 0905
ROI: 1800 804 320
Whirlpool have provided us with some additional information about the options that are available to customers, as follows:
Scenario - If a customer requests a refund from Whirlpool
How long will it take for the customer to receive money?
Is the refund contingent on Whirlpool taking the product back (Will they only get their money when WP have the old product back)?
What is the timeline on Whirlpool collecting the old item?
If a customer selects the refund option, then firstly they are presented with some date options for Whirlpool to collect the product as yes they will only get the money when the affected unit is back with Whirlpool. Whirlpool are offering delivery dates within a few days of when the customer selects this option. Once the customer selects the date then they will receive the cheque within 10 working days. It is likely to be quicker than this but that's the maximum.
Scenario - If a customer requests a modification
What is the timeline for customers to receive this modification?
Whirlpool typically offer an engineer within a week but are finding some consumers are asking for longer. Whirlpool do remind all customers they must unplug the unit and not use it until it is remove or repaired.
Scenario - If a customer wants a replacement
What is the timeline on getting a replacement?
Will Whirlpool pick up the old appliance?
Whirlpool are currently offering delivery slots a few days out and yes they collect the old appliance. If the old appliance is not there they will not leave the new one as they have to demonstrate the old one has been taken out
Scenario - If a customer who already has had a modification now wants a refund or replacement
What is the process for this?
Consumers who have had their dryer already modified can continue to use it. The Office of Public Safety and Standards confirmed this in a recent review which you can find confirmation of here.
Scenario - In the event a customer wishes to return their tumble dryer to an Argos store.
Customers must be guided to Whirlpool without any exception as they have to be able to document removing the product. Whirlpool will come to the customer's home at a convenient time for them and do this. Once this has been completed then they will be issued with the refund. It's very important to be 100% vigilant on this point (which I accept is hard but is important)
Can the store exercise discretion on the above point?
As above, Whirlpool can only carry out this process by removing the product directly themselves from the customer's home. Under no circumstances are they permitted to collect from anywhere else in accordance with how they are monitoring and reporting on this programme. The onus is on Whirlpool to carry out the recall and have evidence of any machine returned, Argos are unable to interfere in this process.
Bush LSBBDFO Double Oven
It has come to our attention that the installation instructions for the above items were unclear, specifically page 15 of the instruction manual, advising customers how to connect the cable for the oven. If the connector block was wired incorrectly, there is a risk of overheating which in extreme circumstances could lead to a fire. In addition, if the temperature within the oven exceeds the tempered glass limit, there is a risk that the glass could crack.
What you need to do
DO NOT USE YOUR OVEN until the installation has been tested by a qualified engineer.
Please call us so that we can arrange for an engineer to check the connection of your built-in oven - PH: Freephone: 1800 946744
While your oven may have been installed by a qualified person, as the instructions were unclear we want to make sure that the connection is checked. In the meantime, even if your oven is working fine, if the cable was connected incorrectly, there is a risk of overheating.
We have also included (below) a replacement page 15 for your instruction manual, should you need it in the future.
When were these products sold?
This notice only applies to any Bush LSBBDFO Double Oven - Cat. number - 8629445/8629517 purchased before 10th May 2019. Modified instructions were included in all double ovens sold after that date.
Click here for more information.
Any questions?
We are very sorry for any inconvenience caused. Customer safety is extremely important to us and we appreciate your understanding in this matter.
To arrange an engineer visit or for any query regarding your Argos order call Freephone 1800 946744
Bush vented tumble dryer
Incorrectly installed and poorly maintained tumble dryers can be a fire risk. In order to help you install your product properly, and look after it once installed, please read and regularly refer to these instructions.
| 1288010 | TDV6B 6KG | 7642966 | TDV6S 6KG |
| 1292051 | TDV6B 6KG | 5386073 | V7SDB 7KG |
| 1737901 | TDV6B 6KG | 5435010 | V7SDB 7KG |
| 4810722 | TDV6W 6KG | 5480948 | V7SDW 7KG |
| 7642382 | TDV6W 6KG | 5496011 | V7SDS 7KG |
| 7642399 | TDV6W 6KG | 5586282 | V7SDW 7KG |
| 7642959 | TDV6S 6KG |
This information is in addition to the instruction booklet that customers received when they bought their tumble dryer. If you bought one of these tumble dryers please click here for further information.
Warning: Incorrectly installed and poorly maintained tumble driers can be a fire risk. In order to help you install your product properly, and look after it once installed, please read and regularly refer to these instructions.
What should I do
YOU MUST CARRY OUT THESE IMPORTANT CHECKS after every cycle, and after cleaning the filter & hose. For cleaning & maintenance routines, refer to the instruction manual. Access the instruction manual here: https://www.argos-support.co.uk/ or if you don't have access to the internet please contact the customer helpline on 0345 257 7271 for help.
Important: Always unplug the dryer from the power socket during cleaning and maintenance.
Care & Maintenance
- Disconnect your dryer from the power source before carrying out cleaning.
- Lint must not build up around the tumble dryer. Blocked vents have the potential to cause fires.
Vent hoses require regular cleaning. Lint can build up which restricts airflow, potentially causing overheating and fire. - The air from the vent hose must not be allowed to flow into a chimney or vent flue which is in use, it should also not be connected to ducting which ventilates rooms with fireplaces.
- Clean the Lint Filter after each use.
Click here for more information
Contact address - Support is available for installation or if you have queries about maintenance. Please contact our customer helpline on: 0345 257 7271.
Downland bedding company
Notice issued 12th March 2019
The items below are subject to a product recall. It has come to our attention via routine testing that these products have failed to meet the required level of fire and safety standards.
Argos catalogue numbers
-
Downland Goose Feather Box Pillow
Cat No: 7598096 -
Downland 5cm double duck feather topper
Cat No: 5238334Downland 5cm King duck feather topper
Cat No: 8474638Downland 5cm Superking duck feather topper
Cat No: 5412765 -
Downland Lumbar Duck Feather Single Topper
Cat No: 5994290Downland Lumbar Duck Feather Double Topper
Cat No: 5991877Downland Lumbar Duck Feather King Topper
Cat No: 6006929Downland Lumbar Duck Feather Superking Topper
Cat No: 6016964
-
Downland Duck Feather and Down Pillow Pair
Cat No: 5325395 -
Downland 12cm double duck feather topper
Cat No: 6018388Downland 12cm King duck feather topper
Cat No: 5997118Downland 12cm Superking duck feather topper
Cat No: 8249980
What should I do?
If you have any of these products STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund. You will not need a proof of purchase.
Any questions?
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800 946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Home Cafetiére ; Argos Catalogue Numbers.8477305 - 3 cup Cafetiére and 8479176 - 8 cup Cafetiére
Notice issued 8th March 2019
Argos catalogue numbers/sales price
8477305 - 3 cup Cafetiére
8479176 - 8 cup Cafetiére
The Home Cafetiére is subject to a product recall. It has come to our attention that due to inconsistent glass thickness, these products are susceptible to breakage which could cause injury.
What should I do?
Stop using the cafetiére immediately and return it to an Argos store for a full refund. You will not need a proof of purchase.
Please take care when handling the item and package well before returning to store to prevent breakages and injury.
Any questions?
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800 946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Argos Goose Feather & Down Pillow ; Argos Catalogue Number.8144274
Notice issued 8th March 2019
The Argos Goose Feather and Down Pillow - (Argos Catalogue Number. 8144274) is subject to a product recall. It has come to our attention via routine testing that the pillow did not meet the required level of fire and safety standards.
What should I do?
Stop using the pillow immediately and return it to an Argos store for a full refund. You will not need a proof of purchase.
Any questions?
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800 946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Animagic: My First Puppy; Argos Catalogue Number.8865845
Notice issued 7th February 2019
It has come to our attention that the Animagic My First Puppy plush toys (Argos Catalogue Number. 8865845) do not meet the required standards and it may be possible for small parts to become detached posing a possible choking hazard to young children.
We request anyone who has purchased one of these products to return the item to an Argos Store for a full refund.
No other Vivid or Animagic products are affected by this notice.
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Little Tikes Activity Garden Play Centre (Argos Cat number: 908/7550)
Little Tikes have brought to our attention a safety concern with the Little Tikes Activity Garden Play Centre. When the telephone is attached to the green stand there is a potential for a child's finger to become trapped between the telephone and the stand.
What do I need to do?
Please remove the stand out of the reach of children and dispose of it immediately. With the green stand removed the remaining components of the play centre are safe to be played with.
What happens next?
We are working with our supplier on a redesigned replacement stand. We will contact you again by 22nd February with further information on how to obtain a replacement stand free of charge.
Any questions?
If you have any questions or concerns, please contact us on our helpline on:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Lynx The Golden Year With Exclusive Floating/Shower Speaker
Notice updated 24th January 2019.
Unilever have advised that a small number of Lynx The Golden Year With Exclusive Floating/Shower Speaker have a defect which means the cable may overheat when charging the speaker.
CAT NUMBER 810/6683
If you have a LYNX the golden year with exclusive floating / shower speaker gift set please follow the instructions outlined by Unilever below.
WHAT YOU NEED TO DO?
The safety of the people that buy and use our products is always a priority at Unileaver, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier.
If you have the item listed above, or if you require any further assistance or information, please contact our customer care line on 0800146252.
CAN I CONTINUE TO USE MY PRODUCT?
The toiletries contained within these gift backs are not affected and are safe to use. We can also confirm that no other Unilever or Lynx products are affected, including other gift packs containing a wireless shower speaker. In the meantime, please do not use either the charging cable or the speaker.
Washable 4.0 Tog Duvet - Cotbed (Argos Cat number: 790/3076)
The Washable 4.0 Tog Duvet - Cotbed - Argos Cat number 7903076 is subject to a product recall. It has come to our attention that the level of insulation provided by this duvet exceeds the specified rating. This may cause an infant to overheat.
What should I do?
Stop using the duvet immediately and return it to an Argos store for a full refund of €15.00. You will not need a proof of purchase.
Please be assured that no other products are affected by this recall.
Any questions?
If you have any questions or concerns, please contact us on our dedicated helpline on:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Cue Tip Cement (Argos cat number: 926/7318)
Our supplier has made us aware of an Important Safety Recall relating to this product.
BCE Tip Cement (In Blue Tube Only)
This product was sold through a number of retail outlets, including Argos, Sports Direct, DW Sports and other independent Sports Retailers.
Brand: BCE or Riley
Product Codes/Item numbers affected: 926/7318, 766135-90, 766136-90, 0740052, 07440053, T7022, T7023, T7022SD, T7023SD
The Toluene content of this product may be in excess of legal safety levels (as set out by EU REACH Regulations) and may be dangerous and present a potential risk to anyone handling the product.
- Stop using this product immediately.
- Keep out of reach of children and pets.
- If you still have any cement in the blue tube, please contact us via Freephone or email, to find out how to return this product to BCE free of charge, and receive your free replacement tip cement.
FREEPHONE: 0808 1699114
(Includes Republic of Ireland)
EMAIL: customerservice@bce-uk.com
We apologise that it has been necessary to recall this product and for any inconvenience this may cause.
