Product Recalls and Safety Notices
We're serious about your safety.Please check to see if a product you've bought
has been recalled for safety reasons
and find out what you need to do next.
Please check to see if a product you've bought
has been recalled for safety reasons
and find out what you need to do next.
MamaRoo Swing & RockaRoo Rocker Free Global Safety Upgrade
Belly and Tongue Bar sets
FITBIT Ionic Smartwatch
2m LED Strip Lights
Aaron outdoor PIR lanterns
KitSound/KSFUN25
Fisher-Price® 2-in-1 Soothe 'n Play Glider
TCP SMART WIFI 2 GANG SOCKET
Cuggl highchairs
Hasbro SUPER SOAKER XP30
Tower - Pressure Cookers
Hotpoint or Indesit washing machine
Cuggl Safety Gates
Argos Memory Foam Mattress Topper
Cuggl Mushroom High Chair
Zinc Smart RX Hoverboard Product Recall
Whirlpool tumble dryer
Bush LSBBDFO Double Oven
Bush vented tumble dryer
Downland bedding company
Home Cafetiére
Argos Goose Feather & Down Pillow
Animagic: My First Puppy
Little Tikes Activity Garden Play Centre
Lynx The Golden Year With Exclusive Floating/Shower Speaker
Washable 4.0 Tog Duvet - Cotbed
Cue Tip Cement
MamaRoo Swing & RockaRoo Rocker Free Global Safety Upgrade
Notice updated on 27 September 2022
We have been made aware by our supplier Kooltrade Ltd of a potential safety concern with the above products, they are proactively making a strap fastener upgrade available to any family, anywhere in the world, that would like one - free of charge.
This upgrade is available for MamaRoo infant swing models 4M-005, 1026, and 1037 and all RockaRoo infant rockers (model number 4M-012). You can find your model number embossed on the underside of the base.
| Cat Number | Product Description |
|---|---|
| 9434842 | 4MAMS MAMAROO BOUNCER CLASSIC BLACK |
| 7881473 | 4MOMS MAMAROO 4 0 BOUNCER MULTI PLUSH |
Safety is their highest priority, and they know that you put your trust in 4moms when you choose to bring our products into your home. They are taking every precaution and making this extra effort to ensure that their baby gear products not only continue to meet but exceed all applicable international safety standards. This strap fastener upgrade to your MamaRoo or RockaRoo is an easy-to-install solution that will prevent the straps from extending under the swing when not in use.
If you have an infant who can crawl then do not leave your child unattended with the product or stow the product in a safe, inaccessible location until the strap fastener has been fitted. They will always hold themselves to the highest quality and safety standards so that you feel safe, secure, and confident in your decision to have 4moms support your family.
What do I need to do?
Request Strap Fastener Upgrade:
Customers who purchased a MamaRoo (model 4M-005, 1026, or 1037) or RockaRoo (model 4M-012) from Argos should contact Kooltrade Ltd directly to order your FREE strap fastener upgrade. EUROPE Ireland & UK Kooltrade Ltd.
Phone: 0161 335 2500 Phone (outside UK): +44 161 335 2500
Any questions?
Belly and Tongue Bar sets
Notice updated on 02 September 2022
Argos is currently recalling the below items. We have identified that these products have a higher than acceptable Nickel release.
| Catalogue number | Description | Refund price UK£ | Refund price ROI€ |
|---|---|---|---|
| 8819877 | STAINLESS STEEL 9CT ROSE GOLD PLATED CZ BELLY BARS SET OF 3 | £9.99 | €12.99 |
| 7944705 | STAINLESS STEEL GOLD COLOUR SNAKE AND CRYSTAL DROP BELLY BARS SET OF 2 | £14.99 | €18.99 |
| 7993385 | STAINLESS STEEL GOLD COLOUR STAR BELLY BARS SET OF 3 | £19.99 | €24.99 |
| 7940716 | STAINLESS STEEL SILVER COLOUR FAUX PEARL AND CRYSTAL BELLY BARS SET OF 3 | £12.99 | €16.99 |
| 7958588 | STAINLESS STEEL SILVER COLOUR PINK CRYSTAL BELLY BARS SET OF 4 | £12.99 | €16.99 |
| 7958832 | STAINLESS STEEL SILVER COLOUR BOHO BELLY BARS SET OF 3 | £14.99 | €18.99 |
| 7991260 | STAINLESS STEEL SILVER COLOUR DROP CHAIN BELLY BARS SET OF 3 | £12.99 | €16.99 |
| 7991538 | STAINLESS STEEL SILVER COLOUR BUTTERFLY AND FLOWER DROP BELLY BARS SET OF 2 | £19.99 | €24.99 |
| 7992922 | STAINLESS STEEL SILVER COLOUR CELSTIAL BELLY BARS SET OF 3 | £19.99 | €24.99 |
| 7994944 | STAINLESS STEEL SILVER COLOUR FLOWER DROP BELLY BARS SET OF 3 | £17.99 | €22.99 |
| 6110901 | STAINLESS STEEL CZ BELLY BARS SET OF 5 POUCHED | £9.99 | €12.99 |
| 6182441 | STAINLESS STEEL CZ SHAPES BELLY BARS SET OF 4 | £12.99 | €16.99 |
| 6259219 | STAINLESS STEEL CZ TONGUE BELLY BARS SET OF 3 | £9.99 | €12.99 |
| 8236986 | STAINLESS STEEL BLACK GOLD SET OF TONGUE BARS | £12.99 | €16.99 |
| 6251994 | STAINLESS STEEL TONGUE BARS INTERCHANGEABLE BALLS SET OF 11 | £11.99 | €12.99 |
We take the quality and safety of our products extremely seriously and would like to apologise to customers affected for any inconvenience this may cause.
What do I need to do?
- As a precaution Argos is asking customers who have purchased these products after the 1 January 2022 to stop using them, remove them from their body and return the item to the nearest Argos store for a full refund. You do not need a proof of purchase.
Any questions?
If you have any questions or concerns, please contact us on our dedicated helpline on:
UK FREEPHONE: 0800 011 3462
ROI FREEPHONE: 1800856093
FITBIT Ionic Smartwatch
Notice updated on 10 March 2022
FITBIT have announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
| Cat Number | Product Description |
|---|---|
| 745/8239 | FITBIT IONIC SMARTWATCH BLUE ORANGE |
| 750/0974 | FITBIT IONIC SMARTWATCH GREY WHITE |
| 750/2800 | FITBIT IONIC SMARTWATCH CHARCOAL GREY |
| 806/7313 | FITBIT IONIC ADIDAS EDITION BLUE N GREY |
This recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.
The health and safety of Fitbit users is their highest priority. They are taking this action out of an abundance of caution for our users. They will offer a refund to Fitbit Ionic customers.
What do I need to do?
- If you own a Fitbit Ionic, please stop using your device.
- For information on how to receive a refund, visit their refund centre.
Any questions?
Contact details: Website: help.fitbit.com/ionic
2m LED Strip Lights
Notice updated on 18 January 2022
The Source are recalling the above 2m LED Strip lights. They have identified that this product presents a risk to young children, as the battery cover can be removed with one action, allowing easy access to the battery. If the battery is swallowed there is a high risk of burns to internal organs.
We take the quality and safety of our products extremely seriously and would like to apologise to customers affected for any inconvenience this may cause.
What do I need to do?
- Customers who have the lights are requested to stop using them immediately and return the lights to the nearest Argos store for a full refund of £15.00/ €19.00. You do not need a proof of purchase.
Any questions?
Website: www.thesourcewholesale.co.uk
Email: customers@thesourcewholesale.co.uk
UK: 0800 783 8872
ROI: 1800856093
Aaron outdoor PIR lanterns
Notice updated on 30 July 2021
We have identified an issue with the installation instructions of two Aaron Outdoor PIR lanterns, which instructed that the lantern was not required to be earthed. This product MUST be earthed, If fitted according to the instructions the products are unsafe and there is a risk of electrocution.
As you may have bought an Aaron Outdoor lantern sold under the Zinc Outdoor Brand from us in the past we would like to draw your attention to this important safety information.
What do I need to do?
- If you bought the product between August 2020 and June 2021 and followed the instructions or are unsure whether it is earthed, DO NOT attempt to open the lantern to check. Switch the lantern off and DO NOT use.
- Please contact our trusted repair agent 0800 Repair (details below). They will arrange to check the installation of your lantern and earth it if required, at a time and date convenient to you.
- In the unlikely event the engineer is unable to make the lantern safe, they will offer to uninstall the lantern. You can then return the lantern to an Argos store for a full refund of €24. You will not require a receipt.
- See below for a new set of correct instructions, please dispose of the original incorrect instructions.
- https://www.argos-support.co.uk/8171395-coast-classic-4-panel-pir-lantern-black
Any questions?
Contact by email, including a telephone number that we can contact you on, as follows:
Opening hours are Monday to Friday 9am-5pm. We thank you for your cooperation and apologise for any inconvenience.
KitSound/KSFUN25
Notice updated on 07 July 2021
The products were on sale from July 2020 to June 2021 through retail outlets.
• Brand: KitSound by Kondor Ltd - catalogue number 9187979, 9219036, 9163955Product identified by a label "KitSound/KSFUN25" located on the charging case within the earbud recess.
All batches and all colours are affected by this product recall notice.
There is a risk of overheating of the charging case if it is connected to a charging device or power source which inputs more than 5 volts. There is a burn risk if the charging case overheats and is subsequently touched.
What do I need to do?
- Stop using the product immediately.
- Please return your KS Funk25 (charging case must be included) to the retailer you purchased the product from to receive a full refund of £30. You do not need proof of purchase.
- Alternatively, please visit www.kitsound.co.uk/recall/funk25 and follow the instructions to return the product to Kondor free of charge and claim a voucher up to the value of £30.
Any questions?
If you require further assistance, please e-mail kitsoundrecall@kondor.co.uk or contact the below freephone helpline during usual business hours:
UK: 0800 414 8506
ROI: 014087135
Fisher-Price® 2-in-1 Soothe 'n Play Glider
Notice updated on 09 June 2021
We want to bring your attention because our supplier, Fisher-Price®, have advised us of a product recall for the Fisher-Price® 2-in-1 Soothe 'n Play Glider - Falling Leaves, sold at Argos:
• Fisher-Price® 2-in-1 Soothe 'n Play Glider catalogue number 9395259
While there have been no reports of serious injuries or deaths in the 2-in-1 Soothe 'n Play Gliders, we are recalling the product globally due to reports in the United States of four infant deaths in a similar product sold in North America. The infants were reportedly placed on their backs unrestrained in the product and later found on their stomachs. This particular product was not sold in Europe, the Middle East and Africa.
What do I need to do?
- Fisher-Price® is directing all consumers to immediately stop using all units of the Fisher-Price® 2-in-1 Soothe 'n Play Glider.
- Please return your 2-in-1 Soothe 'n Play Glider, to an Argos store for a full refund of £149.99/€169.99. You do not need a proof of purchase.
Any questions?
If you have any questions, please don't hesitate to contact Fisher-Price® on:
UK: 01628 500303
ROI: 0044 1628 500303
TCP SMART WIFI 2 GANG SOCKET
IMPORTANT SAFETY WARNING - HIGH RISK OF ELECTRICAL SHOCK
Notice updated 07th April 2021
TCP would like to make customers aware that the above product has HIGH RISK OF ELECTRICAL SHOCK associated to incorrect electrical wiring instructions and design flaws
Despite rigorous quality control procedures, TCP has identified a potential safety issue with these sockets and due to the potentially serious nature of the risk and our commitment to safety, we have taken a precautionary decision to recall these products. The product affected is:
| Catalogue number | Description | Barcode | Model |
|---|---|---|---|
| Wilkos - 0492098 Amazon - B07JWJ6VGN Argos - 7630222 | SMART WIFI 2 GANG SOCKET WHITE UK | 8719638018890 | TAUWIS2GWUK |
This product was offered for sale between 09 January 2020 and 19 March 2021.
What do you need to do?
If you have purchased this product from us, please stop using it immediately, unplug all devices and contact TCP.
We have an alternative product available to offer as a direct replacement for this socket.
Any questions?
To receive a replacement, please email customerservice@tcpi.eu (ensuring the product code TAUWIS2GWUK is in the subject line of the email).
If this isn't possible, please contact us on Freephone 1800 938982.
Thank you in advance for your co-operation in this matter and we apologise for any inconvenience caused.
Cuggl highchairs
IMPORTANT SAFETY WARNING
Notice updated 19th September 2020
We want to bring your attention to a safety issue with the following Cuggl highchairs
• Cuggl Little Sheep Deluxe Highchair, catalogue number 819/5584
• Cuggl Plum Deluxe Highchair, catalogue number 759/3187
• Cuggl Pumpkin Deluxe Highchair, catalogue number 707/8956
Testing has shown in some cases the back of the highchair could fail, resulting in a child falling from the highchair.
What do you need to do?
If you have a Cuggl Little Sheep Deluxe Highchair, Cuggl Plum Deluxe Highchair or Cuggl Pumpkin Deluxe Highchair, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund of £39.99/€48.99. You will not need a receipt.
Any questions?
The safety of our customers is our highest priority, please be assured that no other highchair is affected by this issue. We apologise for any inconvenience caused by this issue. If you have any questions or concerns, please contact us on our helpline on:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800 946744
We would like to apologise for the inconvenience this may cause.
Hasbro SUPER SOAKER XP30
IMPORTANT SAFETY WARNING
Notice updated 6th August 2020
As a precautionary measure, Hasbro are recalling the Hasbro SUPER SOAKER XP30 (Argos cat number 4352015), due to the possible presence of lead that exceeds the regulatory requirements.
What do you need to do?
Hasbro are asking customers who have purchased this product from Argos to return the item to store for a full refund of €15.00 or alternatively contact Hasbro to return it directly through them. You will not need a receipt when returning your item.
For any queries or to return your SUPER SOAKER directly to Hasbro, please contact the Hasbro Careline directly on the numbers below or visit www.supersoakerrecall.com
No other Hasbro products are affected by this issue.
UK FREEPHONE: 0800 060 8745
ROI FREEPHONE: 0044 800 2427276
We would like to apologise for the inconvenience this may cause.
Tower - Pressure Cookers
IMPORTANT SAFETY WARNING
Notice updated 15th January 2020
We have been asked by our supplier, Tower, to notify you about a potential safety issue with the below Pressure Cookers, sold by Argos between July 2014 and August 2019. These products have the required certification from the manufacturer to demonstrate conformity with requirements. However, test results have indicated that use of the items may result in burns from the steam, and/or, unexpected release of liquid from the unit and/ or excessive heat in the handle. Safety is Tower's first priority and they are therefore conducting a recall of all models which may be affected.
What do you need to do?
If you have one of these Pressure Cookers, STOP USING IT IMMEDIATELY. To help identify if your pressure cooker is an affected model, you can locate the model number stamped on the base of the item. If there is no legible model number on the base of the item, please contact Tower's customer support line (details below) for assistance.
• Tower 4.5L 22cm Pressure Cooker (Argos Cat number 238/9468) Model No. T90100
• T90101 Tower 6L 22cm Pressure Cooker (Argos Cat number 249/9926) Model No. T90101
• Tower 7.5L 22cm Pressure Cooker (Argos Cat number 239/1487) Model No. T90102
• Tower 6L 22cm One Touch Pressure Cooker (Argos Cat numbers 239/2929 & 351/3305) Model No. T90103
• Tower 4L One Touch Pressure Cooker (Argos Cat number 683/6773) Model No. T90114
• Tower 6L One Touch Pressure Cooker (Argos Cat number 683/7507) Model No. T90115
• Tower 4L One Touch Pressure Cooker (Argos Cat number 607/6715) Model No. T90117
What happens next?
To arrange for a free replacement, please click on the link below.http://registermywarranty.co.uk/recall/apply
Tower Customer Support can also be contacted on Freephone: 0333 220 6091 (UK); 1800936069 (ROI) or visit the Tower website:
Tower will provide you with a returns label for free shipping at your local Post Office. Following the return of an affected model, an alternative model of a similar or higher specification will be delivered free of charge.
The safety of our customers is our highest priority. We apologise for any inconvenience caused by this issue.
Hotpoint or Indesit washing machine
Notice updated 20th December 2019
We have been asked by Whirlpool to notify you about a potential safety issue with a number of Hotpoint and Indesit washing machines manufactured between October 2014 and February 2018. The safety issue concerns the door lock system. When the heating element in the washing machine is activated, in very rare cases a component in the door lock system can overheat, which, depending on product features, can pose a risk of fire.
What do you need to do?
If you have purchased a Hotpoint or Indesit washing machine since 2014 please call Whirlpool on 0800 316 1442 (Republic of Ireland 0818 903 281) or visit https://washingmachinerecall.whirlpool.co.uk (or for Republic of Ireland - https://washingmachinerecall.whirlpool.ie) to check if your appliance is affected.
- • Whirlpool have advised that to avoid all risk associated with the use of affected models, you should unplug your washing machines and not use it.
- • They have also said that if, nevertheless, you do choose to use your appliance, you should only use cold water cycles of 20oC or lower as this significantly reduces the risk
- • Whirlpool will be offering affected customers the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of your existing appliance.
- • Due to the volume of appliances impacted by the recall, Whirlpool will be able to begin replacing appliances and deploying engineers for in-home repairs from early January.
Any questions?
The safety of our customers is our highest priority, please follow the above advice outlined by Whirlpool. We apologise for any inconvenience caused by this issue.
Cuggl Safety Gates
Notice updated 15th November 2019
We want to bring to your attention a potential safety issue with a number of Cuggl Safety Gates (descriptions and images below). Extensive testing has identified that some gates may fail to consistently meet all the required safety standards, resulting in the brackets or wooden slats breaking under high impact e.g. regular banging or kicking of the gate, failure of the auto-close feature and / or the gaps between metal bars being wider than the required standard, which may result in a child getting trapped.
What do you need to do?
If you purchased one of the safety gates below under the brand Cuggl, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund (by cash or debit card). You will not need a receipt. The Cuggl brand label can be seen on the gate, usually on the top panel (see image below).
| Catalogue number | Description | Refund price UK£ | Refund price ROI€ |
|---|---|---|---|
| 7076879 | CUGGL AUTOCLOSE METAL GATE | £26.99 | €34.99 |
| 7025112 | CUGGL METAL & WOOD GATE | £32.99 | €42.99 |
| 7065426 | CUGGL WOODEN EXTENDING GATE | £26.99 | €32.99 |
| 7063868 | CUGGL 7CM PRESSURE FIT EXTENSION KIT | £10.99 | €14.99 |
| 7036613 | CUGGL PRESSURE FIT SAFETY GATE | £17.99 | €22.99 |
| 7060225 | CUGGL EXTRA WIDE HALLWAY GATE | £26.99 | €34.99 |
| 6879613 | CUGGL EXTRA WIDE ADJUSTABLE GATE | £42.99 | €54.99 |
Any questions?
The safety of our customers is our highest priority, please be assured that no other safety gate is affected by this issue. We apologise for any inconvenience caused. If you have any questions or concerns, please contact us on our dedicated helpline on:
Freephone UK: 0800 0113462
Freephone ROI: 1800 946744
Argos Memory Foam Mattress Topper
Notice updated 8th November 2019
We want to bring to your attention a potential safety issue with the Argos Memory Foam Mattress Topper. We have found via routine testing that a small number of mattress toppers do not conform to UK fire safety standards.
What do you need to do?
If you purchased an Argos Memory Foam Mattress Topper, check the care label (example below) for the batch code. If the batch code on the care label matches one of the batch numbers below, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund or replacement. You will not need a receipt. The item descriptions/ Argos Catalogue Numbers and refund prices are detailed below.
| Description | Catalogue Number | Batch Codes | Refund Price UK£ | Refund Price ROI€ |
|---|---|---|---|---|
| 5CM Memory Foam Topper - Single | 6867876 | 011018, 080719 | £35 | €32.99 |
| 5CM Memory Foam Topper - Double | 6994316 | 011018, 080719 | £45 | €41.99 |
| 5CM Memory Foam Topper - King | 7037423 | 011018, 080719 | £55 | €50.99 |
| Argos Home 3CM PROFILE TOPPER W/PILLOWS Single | 8359997 | 011018, 240218, 100218, | £35 | €32.99 |
| Argos Home 3CM PROFILE TOPPER W/PILLOWS Double | 8350910 | 011018, 240218, 100218, | £45 | €41.99 |
| Argos Home 3CM PROFILE TOPPER W/PILLOWS King | 8288099 | 011018, 240218, 100218, | £55 | €50.99 |
| Argos Home 3CM MEMORY FOAM MATTRESS TOPPER Single | 1271278 | 011018 | £68 | €62.99 |
| Argos Home 3CM MEMORY FOAM MATTRESS TOPPER Double | 1271285 | 011018 | £80 | €73.99 |
| Argos Home 3CM MEMORY FOAM MATTRESS TOPPER King | 1271292 | 011018 | £85 | €78.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER Single | 6019772 | 011018 | £125 | €115.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER Double | 6223441 | 011018 | £150 | €138.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER King | 6221443 | 011018 | £160 | €147.99 |
| Argos Home LUXURY 7CM MEMORY FOAM TOPPER Super King | 6099534 | 011018 | £170 | €157.99 |
Any questions?
The safety of our customers is our highest priority, please be assured that no other mattress topper is affected by this issue. We apologise for any inconvenience caused. If you have any questions or concerns, please contact us on our helpline on:
UK: 0800 0113462
Freephone ROI: 1800 946744
Cuggl Mushroom High Chair
Notice updated 7th September 2019
We want to bring your attention to a potential safety issue with the Cuggl Mushroom High Chair, catalogue number 7094143. Testing has shown that if a child leans sideways in the high chair there is a risk that the chair could topple over, injuring the child and damaging the high chair.
What do you need to do?
If you have a Cuggl Mushroom High Chair, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund of €37.99. You will not need a receipt.
Any questions?
The safety of our customers is our highest priority, please be assured that no other highchair is affected by this issue. We apologise for any inconvenience caused by this issue. If you have any questions or concerns, please contact us on our helpline on:
Freephone UK: 0800 0113462
Freephone ROI: 1800 946744
Zinc Smart RX Hoverboard Product Recall
| Product ID | Description | Argos Catalogue Number |
| ZC05795 | Zinc Smart RX hoverboard | 8358589 |
We have been made aware of a voluntary recall from Hy-pro International Ltd on their Zinc Smart RX hoverboard. They have become aware of a small number of incidents where the product has caught fire while charging.
What is the risk?
If the Zinc Smart RX hoverboard is used in wet conditions, it can lead to the battery pack becoming compromised. This can lead to the performance of the product being affected and the battery potentially catching fire whilst on charge.
What do you need to do?
If you purchased a Zinc Smart RX hoverboard from Argos please STOP USING IT IMMEDIATELY, DO NOT CHARGE IT and return your hoverboard to an Argos store for a full refund of €379.99. You do not need a receipt.
Any questions?
The safety of our customers is our top priority and we're sorry for any inconvenience this may cause. We can also reassure you that no other hoverboard is affected by this recall. If you have any questions, please contact our helpline on:
Freephone UK: 0800 151 0905
Freephone ROI: 1800 804 320
Whirlpool tumble dryer
Notice updated 18th July 2019
Since 2015, Whirlpool have been carrying out an in-home modification on all tumble dryers sold in the UK under the following brands Hotpoint, Indesit, Creda, Swan or Proline between April 2004 and September 2015, called the Whirlpool Outreach Programme.
If the dryer is left unmodified, in some rare cases, excess fluff can come into contact with the heating element and present a fire risk.
Whirlpool are now carrying out a Product Recall on any tumble dryers that remain unmodified.
Here's what you need to do
If you think you have a tumble dryer that could be impacted by the product recall:
• Do not use the appliance
• Switch it off and unplug if safe to do so
Follow Whirlpool's instructions by following this link:
Click here for more information.
or call:
UK: 0800 151 0905
ROI: 1800 804 320
Whirlpool have provided us with some additional information about the options that are available to customers, as follows:
Scenario - If a customer requests a refund from Whirlpool
How long will it take for the customer to receive money?
Is the refund contingent on Whirlpool taking the product back (Will they only get their money when WP have the old product back)?
What is the timeline on Whirlpool collecting the old item?
If a customer selects the refund option, then firstly they are presented with some date options for Whirlpool to collect the product as yes they will only get the money when the affected unit is back with Whirlpool. Whirlpool are offering delivery dates within a few days of when the customer selects this option. Once the customer selects the date then they will receive the cheque within 10 working days. It is likely to be quicker than this but that's the maximum.
Scenario - If a customer requests a modification
What is the timeline for customers to receive this modification?
Whirlpool typically offer an engineer within a week but are finding some consumers are asking for longer. Whirlpool do remind all customers they must unplug the unit and not use it until it is remove or repaired.
Scenario - If a customer wants a replacement
What is the timeline on getting a replacement?
Will Whirlpool pick up the old appliance?
Whirlpool are currently offering delivery slots a few days out and yes they collect the old appliance. If the old appliance is not there they will not leave the new one as they have to demonstrate the old one has been taken out
Scenario - If a customer who already has had a modification now wants a refund or replacement
What is the process for this?
Consumers who have had their dryer already modified can continue to use it. The Office of Public Safety and Standards confirmed this in a recent review which you can find confirmation of here.
Scenario - In the event a customer wishes to return their tumble dryer to an Argos store.
Customers must be guided to Whirlpool without any exception as they have to be able to document removing the product. Whirlpool will come to the customer's home at a convenient time for them and do this. Once this has been completed then they will be issued with the refund. It's very important to be 100% vigilant on this point (which I accept is hard but is important)
Can the store exercise discretion on the above point?
As above, Whirlpool can only carry out this process by removing the product directly themselves from the customer's home. Under no circumstances are they permitted to collect from anywhere else in accordance with how they are monitoring and reporting on this programme. The onus is on Whirlpool to carry out the recall and have evidence of any machine returned, Argos are unable to interfere in this process.
Bush LSBBDFO Double Oven
It has come to our attention that the installation instructions for the above items were unclear, specifically page 15 of the instruction manual, advising customers how to connect the cable for the oven. If the connector block was wired incorrectly, there is a risk of overheating which in extreme circumstances could lead to a fire. In addition, if the temperature within the oven exceeds the tempered glass limit, there is a risk that the glass could crack.
What you need to do
DO NOT USE YOUR OVEN until the installation has been tested by a qualified engineer.
Please call us so that we can arrange for an engineer to check the connection of your built-in oven - PH: Freephone: 1800 946744
While your oven may have been installed by a qualified person, as the instructions were unclear we want to make sure that the connection is checked. In the meantime, even if your oven is working fine, if the cable was connected incorrectly, there is a risk of overheating.
We have also included (below) a replacement page 15 for your instruction manual, should you need it in the future.
When were these products sold?
This notice only applies to any Bush LSBBDFO Double Oven - Cat. number - 8629445/8629517 purchased before 10th May 2019. Modified instructions were included in all double ovens sold after that date.
Click here for more information.
Any questions?
We are very sorry for any inconvenience caused. Customer safety is extremely important to us and we appreciate your understanding in this matter.
To arrange an engineer visit or for any query regarding your Argos order call Freephone 1800 946744
Bush vented tumble dryer
Incorrectly installed and poorly maintained tumble dryers can be a fire risk. In order to help you install your product properly, and look after it once installed, please read and regularly refer to these instructions.
| 1288010 | TDV6B 6KG | 7642966 | TDV6S 6KG |
| 1292051 | TDV6B 6KG | 5386073 | V7SDB 7KG |
| 1737901 | TDV6B 6KG | 5435010 | V7SDB 7KG |
| 4810722 | TDV6W 6KG | 5480948 | V7SDW 7KG |
| 7642382 | TDV6W 6KG | 5496011 | V7SDS 7KG |
| 7642399 | TDV6W 6KG | 5586282 | V7SDW 7KG |
| 7642959 | TDV6S 6KG |
This information is in addition to the instruction booklet that customers received when they bought their tumble dryer. If you bought one of these tumble dryers please click here for further information.
Warning: Incorrectly installed and poorly maintained tumble driers can be a fire risk. In order to help you install your product properly, and look after it once installed, please read and regularly refer to these instructions.
What should I do
YOU MUST CARRY OUT THESE IMPORTANT CHECKS after every cycle, and after cleaning the filter & hose. For cleaning & maintenance routines, refer to the instruction manual. Access the instruction manual here: https://www.argos-support.co.uk/ or if you don't have access to the internet please contact the customer helpline on 0345 257 7271 for help.
Important: Always unplug the dryer from the power socket during cleaning and maintenance.
Care & Maintenance
• Disconnect your dryer from the power source before carrying out cleaning.
• Lint must not build up around the tumble dryer. Blocked vents have the potential to cause fires.
Vent hoses require regular cleaning. Lint can build up which restricts airflow, potentially causing overheating and fire.
• The air from the vent hose must not be allowed to flow into a chimney or vent flue which is in use, it should also not be connected to ducting which ventilates rooms with fireplaces.
• Clean the Lint Filter after each use.
Click here for more information
Contact address - Support is available for installation or if you have queries about maintenance. Please contact our customer helpline on: 0345 257 7271.
Downland bedding company
Notice issued 12th March 2019
The items below are subject to a product recall. It has come to our attention via routine testing that these products have failed to meet the required level of fire and safety standards.
Argos catalogue numbers
-
Downland Goose Feather Box Pillow
Cat No: 7598096 -
Downland 5cm double duck feather topper
Cat No: 5238334Downland 5cm King duck feather topper
Cat No: 8474638Downland 5cm Superking duck feather topper
Cat No: 5412765 -
Downland Lumbar Duck Feather Single Topper
Cat No: 5994290Downland Lumbar Duck Feather Double Topper
Cat No: 5991877Downland Lumbar Duck Feather King Topper
Cat No: 6006929Downland Lumbar Duck Feather Superking Topper
Cat No: 6016964
-
Downland Duck Feather and Down Pillow Pair
Cat No: 5325395 -
Downland 12cm double duck feather topper
Cat No: 6018388Downland 12cm King duck feather topper
Cat No: 5997118Downland 12cm Superking duck feather topper
Cat No: 8249980
What should I do?
If you have any of these products STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund. You will not need a proof of purchase.
Any questions?
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800 946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Home Cafetiére ; Argos Catalogue Numbers.8477305 - 3 cup Cafetiére and 8479176 - 8 cup Cafetiére
Notice issued 8th March 2019
Argos catalogue numbers/sales price
8477305 - 3 cup Cafetiére
8479176 - 8 cup Cafetiére
The Home Cafetiére is subject to a product recall. It has come to our attention that due to inconsistent glass thickness, these products are susceptible to breakage which could cause injury.
What should I do?
Stop using the cafetiére immediately and return it to an Argos store for a full refund. You will not need a proof of purchase.
Please take care when handling the item and package well before returning to store to prevent breakages and injury.
Any questions?
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800 946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Argos Goose Feather & Down Pillow ; Argos Catalogue Number.8144274
Notice issued 8th March 2019
The Argos Goose Feather and Down Pillow - (Argos Catalogue Number. 8144274) is subject to a product recall. It has come to our attention via routine testing that the pillow did not meet the required level of fire and safety standards.
What should I do?
Stop using the pillow immediately and return it to an Argos store for a full refund. You will not need a proof of purchase.
Any questions?
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800 946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Animagic: My First Puppy; Argos Catalogue Number.8865845
Notice issued 7th February 2019
It has come to our attention that the Animagic My First Puppy plush toys (Argos Catalogue Number. 8865845) do not meet the required standards and it may be possible for small parts to become detached posing a possible choking hazard to young children.
We request anyone who has purchased one of these products to return the item to an Argos Store for a full refund.
No other Vivid or Animagic products are affected by this notice.
For further information please contact:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Little Tikes Activity Garden Play Centre (Argos Cat number: 908/7550)
Little Tikes have brought to our attention a safety concern with the Little Tikes Activity Garden Play Centre. When the telephone is attached to the green stand there is a potential for a child's finger to become trapped between the telephone and the stand.
What do I need to do?
Please remove the stand out of the reach of children and dispose of it immediately. With the green stand removed the remaining components of the play centre are safe to be played with.
What happens next?
We are working with our supplier on a redesigned replacement stand. We will contact you again by 22nd February with further information on how to obtain a replacement stand free of charge.
Any questions?
If you have any questions or concerns, please contact us on our helpline on:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Lynx The Golden Year With Exclusive Floating/Shower Speaker
Notice updated 24th January 2019.
Unilever have advised that a small number of Lynx The Golden Year With Exclusive Floating/Shower Speaker have a defect which means the cable may overheat when charging the speaker.
CAT NUMBER 810/6683
If you have a LYNX the golden year with exclusive floating / shower speaker gift set please follow the instructions outlined by Unilever below.
What you need to do?
The safety of the people that buy and use our products is always a priority at Unilever, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier.
If you have the item listed above, or if you require any further assistance or information, please contact our customer care line on 0800146252.
CAN I CONTINUE TO USE MY PRODUCT?
The toiletries contained within these gift backs are not affected and are safe to use. We can also confirm that no other Unilever or Lynx products are affected, including other gift packs containing a wireless shower speaker. In the meantime, please do not use either the charging cable or the speaker.
Washable 4.0 Tog Duvet - Cotbed (Argos Cat number: 790/3076)
The Washable 4.0 Tog Duvet - Cotbed - Argos Cat number 7903076 is subject to a product recall. It has come to our attention that the level of insulation provided by this duvet exceeds the specified rating. This may cause an infant to overheat.
What should I do?
Stop using the duvet immediately and return it to an Argos store for a full refund of €15.00. You will not need a proof of purchase.
Please be assured that no other products are affected by this recall.
Any questions?
If you have any questions or concerns, please contact us on our dedicated helpline on:
UK FREEPHONE: 0800 0113462
ROI FREEPHONE: 1800946744
Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.
Cue Tip Cement (Argos cat number: 926/7318)
Our supplier has made us aware of an Important Safety Recall relating to this product.
BCE Tip Cement (In Blue Tube Only)
This product was sold through a number of retail outlets, including Argos, Sports Direct, DW Sports and other independent Sports Retailers.
Brand: BCE or Riley
Product Codes/Item numbers affected: 926/7318, 766135-90, 766136-90, 0740052, 07440053, T7022, T7023, T7022SD, T7023SD
The Toluene content of this product may be in excess of legal safety levels (as set out by EU REACH Regulations) and may be dangerous and present a potential risk to anyone handling the product.
• Stop using this product immediately.
• Keep out of reach of children and pets.
• If you still have any cement in the blue tube, please contact us via Freephone or email, to find out how to return this product to BCE free of charge, and receive your free replacement tip cement.
FREEPHONE: 0808 1699114
(Includes Republic of Ireland)
EMAIL: customerservice@bce-uk.com
We apologise that it has been necessary to recall this product and for any inconvenience this may cause.
