Changed your mind? Nevermind
You know you're in safe hands with Argos, our products have a 30 day money back guarantee. If you change your mind and your item is unused and in its original condition, we can either exchange it or give you a full refund when you return it within 30 days with your proof of purchase.*
How to return your Argos products
Return to store
If you collected your product in store or had a small item home delivered, you can simply take it to one of our stores to return it with your proof of purchase (this can be your store receipt, confirmation email or order number). Please note: We class small items as anything small enough to be delivered by a single person, from light bulbs to TV's.
Arrange a collection
For small home delivery items, you also have the option of arranging a collection if it's more convenient for you. And larger home delivery items (such as furniture) need to be collected by us. To arrange a free exchange or collection please call us on 0156 21083 with your order details to hand.
*Products exempt from 30 day money back guarantee
Sorry, but there are a few items we can't accept returns on such as large kitchen appliances, food products and some jewellery items - unless of course these are faulty, or otherwise don't conform to the contract. These are identified in the catalogue or at argos.ie, if in doubt, give us a ring or pop into store and speak to a member of staff. Naturally none of this affects your consumer rights, see below/our full terms and conditions for more details.
Returning a home delivered item
For "home delivery only" products, please call 0156 21083 and we can arrange a free of charge exchange or collection (please don't try to carry a sofa into your local store.
If you're considering returning your product because you're in a muddle setting it up or assembling it, our range of quick guides, videos, product manuals and manufacturer helplines may be just what you need. Find them at argos-support.co.uk
We are sorry if your item is damaged or faulty, please return back to one of our stores or call our contact centre on 0156 21083 who will be happy to help.
Sorry, but there are a few items we can't accept returns on such as some jewellery items and food products unless of course these are faulty, or otherwise don't conform to the contract. These are identified in the catalogue or at argos.ie, if in doubt, give us a ring or pop into store and speak to a member of staff. Naturally none of this affects your consumer rights, see below/our full terms and conditions for more details.
Terms & conditions
If your product(s) have qualified for a free Argos voucher/Argos giftcard and you return them under our 30 day money back guarantee, the free Argos voucher/Argos gift card must be returned. If the qualifying products aren't returned then the Argos voucher/Argos Giftcard amount will be deducted from the money refunded.
Our 30 day money back guarantee does not affect your consumer rights, in particular any right you have to return the goods under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:
- Items reserved for collection in store where they are paid for on collection.
- Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
- Goods made to the customers specification or are clearly personalised.
- Goods which are liable to deteriorate or expire rapidly Newspapers, periodicals, magazines.
- Sealed Audio or Video Recordings, or computer software if unsealed after delivery
- Goods that becomes mixed inseparably (according to their nature) with other items after delivery.
To cancel email customer services, call 0156 21083, email us on our order enquiries email or write to us at Argos Direct, Acton Gate, Stafford, ST18 9AR. You can use the model cancellation form. Collection is free. If you wish to return your product to store then please do so but don't struggle in with a sofa or a washing machine – we'll collect it from you! If you return your order to store then please ensure you bring your order documentation with you.
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. You are entitled to examine and test the goods as you would in a store environment (e.g. check sizes, functions etc). You will receive your refund within 14 days of notifying us that you wish to cancel if we are collecting the goods or within 14 days if you return the goods to us at one of our stores.
Please make it clear when you cancel that you are cancelling under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
You may cancel an order for services in the same way, within 14 days of the date of purchase unless the service begins sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.
The European Union (Consumer Information, Cancellation and Other Rights ) Regulations 2013 do not apply to Financial and Insurance Services.
If you have an Internet order query, please Email Customer services or call us on 0156 21083.
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website or by telephone, you may raise a complaint with the 'European Online Dispute Resolution Platform'. You can raise a complaint by following this link http://ec.europa.eu/consumers/odr/.