First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item, or call us on 1800 535 091.
If you've had it less than 30 days...
We'll happily return or exchange the item. If the item is faulty, you'll get the choice of a repair, replacement or refund.
If you had it delivered and your item is faulty or damaged by us (during the delivery process), and you return the full order,
we'll refund the delivery charge, if you paid one, as well as the item cost.
If you've had it for more than 30 days...up to 12 months
We'll assess what's wrong and then, if possible, we may arrange for it to be repaired.
If it's faulty, we'll fix it, replace it or give you all or some of your money back depending on how long the product might reasonably be expected to last. But after 6 months we might need you to prove that it was faulty at the time when you bought it, collected it or had it delivered.
We're afraid wear and tear isn't included.
And of course - none of this affects your consumer rights!