Argos stores that have reopened are accepting returns of smaller items, in line with our returns policy. You will need to follow the social distancing guidelines and may need to queue before entering the store.
For safety reasons, we're currently unable to accept returns of larger items in-store. You can arrange for collections of large items; however, these are subject to delays. To book a collection, simply contact us.
Please note, we have made some changes to our store opening times. Between 8:30am and 9:00am every Monday, Wednesday and Friday, the store will be dedicated exclusively to serving elderly and medically vulnerable customers. All customers will need to wear a face mask and use hand sanitiser as you enter the store.
Please click here for the latest updates on shopping in-store.
We hope you're delighted with your purchase, but if you're not completely satisfied there are lots of ways we can help. Start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual and much more.
If you're considering returning your product because you're in a muddle setting it up or assembling it, our range of quick guides, videos, product manuals and manufacturer helplines may be just what you need.
Find them here.
If you collected your product in-store or had a small item home delivered, you can simply take it to one of our stores to return it with your proof of purchase.
Please note: 'small items' are anything small enough to be delivered by a single person, from light bulbs to TVs.
For small home delivery items, you can arrange a collection if it's more convenient for you. And larger home delivery items (such as furniture) need to be collected by us.
To arrange a free exchange or collection please call us on 1800 535 091.
Want to exchange it? For most items, we may be able to offer an exchange. If you'd like an exchange, first reserve a replacement item online to make sure we have it in stock. We wouldn't want you to leave all empty-handed and disappointed.
Absolutely! We offer a 30-day returns guarantee on most items, (we're nice like that). If you had it delivered, or if it's a large item, we can collect it for free and refund your original delivery charge. If it is a small item, you can also return it to a store at a convenient time for you and we can refund you immediately. However, it may take 5 - 7 days for your bank to process the money. We'll either refund the cash onto the original payment method or offer you an exchange. Easy.
You just need these 3 things:
Your proof of purchase.
The item should be unused, in its original packaging and in a re-sellable condition.
Any free items that came with your product unused and in a re-sellable condition.
First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item, or call us on 1800 535 091.
If you've had it less than 30 days...
We'll happily return or exchange the item. If the item is faulty, you'll get the choice of a repair, replacement or refund. If you had it delivered and your item is faulty or damaged by us (during the delivery process), and you return the full order, we'll refund the delivery charge, if you paid one, as well as the item cost.
If you've had it for more than 30 days...up to 12 months
We'll assess what's wrong and then, if possible, we may arrange for it to be repaired.
If it's faulty, we'll fix it, replace it or give you all or some of your money back depending on how long the product might reasonably be expected to last. But after 6 months we might need you to prove that it was faulty at the time when you bought it, collected it or had it delivered. We're afraid wear and tear isn't included.
And of course - none of this affects your consumer rights!
There are some things we can't do returns for, such as food and some jewellery unless of course they're faulty. Our website clearly shows which items are excluded.
If the item or the packaging has been handled excessively to assess the goods (i.e. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you.
During the returns process, we might ask for the product serial number or similar, to check the item was actually supplied by us.
Naturally, none of this affects your consumer rights.
If your product(s) have qualified for a free Argos voucher/Argos gift card and you return them under our 30 day money back guarantee, the free Argos voucher/Argos gift card must be returned. If the qualifying products aren't returned then the Argos voucher/Argos Gift card amount will be deducted from the money refunded. Our 30 day money back guarantee does not affect your consumer rights, in particular any right you have to return the goods under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to: