Returns and refunds
Our service doesn't stop when you leave the shop!
We're committed to selling great value high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
Want to return something you bought in Store?
Why not take advantage of our great 30-day money-back guarantee?ˆ
To get your money back, simply return your unwanted item(s) to any store. The item(s) must be unused, in the original packaging and in a saleable condition. Bring your receipt with you* and we'll give you a refund.
Want to return something you had delivered?
Many of our home delivery items are also included in our 30-day money-back guarantee. Just call us and we'll collect it for free. Your order number counts as your receipt.
What if there's a fault with the product?
We've made it easier!
- If you bring it back to us within 30 days with your proof of purchase*, we'll give you a replacement or a refund.
- If you've had the product for up to 1 year, we'll repair it. If repairing it is not possible, we’ll give you a replacement, and if that's not possible, we’ll give you a refund.
Please note, all large kitchen appliances are excluded from our 30-day money-back guarantee. If your item develops a fault within 30 days, call us on 0044 845 640 0800 and one of our advisors will assist you. If the item is faulty and cannot be repaired, we will arrange a replacement free of charge, or you can opt for a refund.
This doesn't affect your statutory rights.
Distance Selling Regulations
If you have ordered by telephone or internet, under the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001), you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, due to their nature, cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).
To cancel, you can Email Customer services at email@example.com, call 0044 845 640 2020 or write to us at Customer Services (see Contact us for details) within 7 working days, (not including Saturdays, Sundays or public holidays) commencing the day after the delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
Items may be returned to an Argos store or we can arrange collection free of charge, unless otherwise stated on the delivery note.
You may cancel an order for services in the same way, within 7 working days (not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner. However, you may not cancel accommodation, transport or leisure services, which occur on a specific date.
The EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001) do not apply to Financial and Insurance Services.
If you have an internet order query, please Email Customer services at firstname.lastname@example.org, or call us on 0044 845 640 2020.
For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored.
ˆIf a product is excluded from our 30-day money-back guarantee, it is clearly marked with a †
Our 30-day money-back guarantee does not affect your statutory rights.
*If you don't have your receipt, as long as you have proof of purchase, we'll exchange the item or give you a refund with vouchers.
+ If you had your item delivered your order number counts as your receipt/proof of purchase
We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
To protect your personal security, we're also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
Please note all video games consoles are excluded from the Argos 30 day money back guarantee. Please ensure you read the specification on the box before installation. We also cannot accept returns for video gaming software under our 30 day money back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights.